At Fareham Hearing Centre we want to protect your privacy and confidentiality.
We understand that our clients and users of our website and telephone systems are quite rightly concerned to know that their data is being used lawfully. We take our responsibilities under the General Data Protection Regulations very seriously and we want to comply with the spirit and the letter of the guidance provided by the Information Commissioners Office
You can find information about ICO at their website https://ico.org.uk/
Rest assured, we do not sell any personally identifiable information to a third party. We will only record and store the information we need to ensure the service you receive from us is professional. We may share your information with an approved third party in order for us to process an order you make through us.
Here’s a bit more information on the data we may hold about our clients, the reasons for doing so and how we store it.
When you visit our website
If you choose to contact us through this website, we ask for your contact details so we can respond to your enquiry in a professional and timely manner. This information is treated confidentially and held securely. If no further relationship is made with us, we will not hold this information for more than six months.
More information is available on the website terms and conditions of use and our cookie policy.
When you call or book an appointment at our clinic
If you contact us directly, or we respond to your enquiry on the website or email, we will clarify your contact details and ask some basic questions to ensure we deal with your enquiry in the most appropriate way. This might include asking about you hearing health and any previous experience of hearing aids or hearing assessment. We will make a record of this for use at your hearing assessment.
This will ensure we can respond to your request in a professional and timely manner. This information is treated confidentially and held securely.
During your hearing assessment
At a full hearing assessment appointment we will need to ensure we have an accurate record of any relevant medical history. We will clarify your contact details and may request the details of your GP. Your audiologist will ask you for information about your lifestyle and any hearing issues you encounter. This information will be recorded in our secure computer system along with your hearing test results.
Collecting this information ensures your audiologist can make recommendations based on your personal circumstances and can contact your GP if necessary. We will always gain your consent before contacting your GP.
This information is treated confidentially and held securely.
When you make an order with us
When you order hearing aids from us we will need to send some of your personal details to the manufacturer to ensure your order is processed in the most efficient way. We may also supply your hearing test results. We may contact you to make and confirm follow up appointments.
We only deal with trusted third parties and their details are available on request. This information is treated confidentially and held securely.
What else you need to know
If we have reason to believe our security has been breached and your information may be at risk, we will contact you as soon as we are aware of the issue and let you know the action we are taking.
If we hold your details we may contact you regarding offers, promotions and updates in hearing aid technology. You can opt out of this at any time.
If you have any concerns regarding the information we hold, the way it is processed or you would like to make an access request please contact us with the details.
